TERMS AND CONDITIONS

Check-in from 6 p.m. to 8 p.m., please communicate your arrival time in advance. All guests are required to show a valid photo ID and credit card upon check-in.

Check-out at 11.00 a.m.

At the time of check-in, payment on site of the tourist tax is required in accordance with the regulations in force in the Municipality of Gravedona ed Uniti, equal to €1.00 per day per person up to a maximum of 10 days. Children up to 14 years of age and other categories indicated by the aforementioned legislation are exempt. For further information, see the website https://www.comune.gravedonaeduniti.co.it/c013249/images/tributi/DELIBERA_Num_25__Allegato1_REGOLAMENTO_COMUNALE_PER_LA_DISCIPLINA_IMPOSTA_DI_OGGIORNO.pdf

Children of all ages are welcome and pay the same as adults. There is no availability of cots or extra beds in this property.

The prices indicated are per apartment, even if the number of occupants is less than the maximum capacity. Staying for a number of people exceeding the maximum capacity indicated per apartment is not permitted. It is not possible to accommodate people other than those indicated in the booking.

Credit cards are accepted and payment is made in advance for both the standard rate and the non- refundable rate. Cancellation of the reservation is only possible for the standard rate and is free if communicated by the Customer within 14 days before the date indicated for arrival; in case of cancellation after this deadline, the amount will be charged in full. The non- refundable rate is not refundable in case of cancellation of the reservation and will be charged in full. For those who choose the non- refundable rate, the charge will be made between booking and the day before arrival. For those who choose the standard rate, the charge will be made between the deadline for free cancellation and the day before arrival.

It is the Guest's responsibility to take out any insurance relating to the stay.

In case of late arrival and/or early departure and/or no show, no refunds will be given.

If the debit is not successful, or the payment is not made by the Customer within the above deadlines, the Residence reserves the right to withdraw.

Smoking is not permitted throughout the property.

It is not permitted to organize parties and/or events inside the Residence. The Customer is required to avoid behavior that may cause nuisance to other Guests. The Customer is responsible for damage caused by himself, his family, his guests or pets according to the provisions of the law. The Customer who makes the booking is responsible for the actions and behavior of all members of the group and is responsible for obtaining the consent of the other guests before providing their personal data.

Pets are allowed on request and a supplement may apply.

Drinks made at the bar and/or restaurant must be paid separately on site. It is not permitted to charge drinks to the apartment account.

Guests who wish to receive an invoice for their stay are asked to communicate their wish at the time of booking, as well as promptly communicating the details of the same; otherwise, a tax receipt will be produced as per the name.

The Residence declines all responsibility for disservices due to lack of supplies, accidental failures of equipment or due to other causes of force majeure. We decline all responsibility for inconveniences caused by other Guests, atmospheric events, natural disasters, epidemics, pandemics, illnesses, thefts, cancellations or other problems of various types.

Neither we nor any of our partners, managers, employees, collaborators in any capacity and representatives may be held liable to you and to natural or legal persons connected or related to you only for direct and immediate damages actually suffered and paid as a direct consequence of a failure to fulfill our obligations in providing the services we should have provided to you. Compensation (including for legal assistance costs) will in any case be limited to the total amount of the cost of your booking, as indicated in the confirmation email (both with regard to a single circumstance and a series of connected circumstances). Without prejudice to the foregoing, in any case neither we nor any of our members, managers, employees, collaborators in any capacity, representatives, consultants, subsidiaries, group companies, affiliated (distribution) partners, licensees, agents or persons involved in the production, sponsorship, promotion or dissemination of the website and its contents, may be held liable for: (i) punitive, special, indirect or consequential losses or damages, for no loss of production, profit, income , of contract, for the injury or damage to the

good name and reputation or for the loss of rights, (ii) for the inadequacy of the (descriptive) information of our services made available on our website, (iii) for the services provided or the products offered by our website, (iv) for damages (direct, indirect, consequential or punitive), for losses or costs suffered and paid due to the inability to use or delay of our site internet, but resulting from or in connection with its use, or (v) for personal injury, property damage or other types of damages (direct, indirect, special, consequential or punitive), for losses or costs suffered and paid for (legal) actions , errors, violations, fault and negligence (serious), intentional maladministration, omissions, false declaration, contractual, extra-contractual or objective liability for an illicit act attributable (partially or totally) to an external agency you used to book some of our services. Under no circumstances can the property, nor any of its partners, managers, employees, collaborators in any capacity, and representatives be held responsible for damage, loss or theft of objects owned by the Guest and/or the Guests during their stay.

The Residence Riva del Lario logo, the Riva del Lario Home Colico logo and the Le Terrazze Restaurant logo, the websites www.rivadellario.it, www.rivadellariohomecolico.it and www.ristoranteleterrazzegravedona.it, and all the contents, images, information and material on our websites, as well as the copyright thereon, belong to the exclusive property of SAR.TA.SRL and cannot be reproduced, either in whole or in part, transferred (by electronic or conventional means), modified, linked or otherwise used for any purpose without the prior written consent of SAR.TA. SRL.

By accessing our website, visiting it, and/or using any of the applications available through any platform (hereinafter referred to as "website"), and/or making a reservation, you declare that you have read, understood and accepted (including to pursuant to and for the purposes of articles 1341 and 1342 of the Italian civil code ) the terms and conditions reported here, including the Privacy Policy.

These Terms and Conditions, as well as the provision of our services, are governed by and must be interpreted in accordance with Italian law.